At lv9, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document transparently explains how we collect, use, store, and protect your personal information as a lv9 member in Malaysia.
The lv9 privacy policy is built on the principles of transparency, security, and full member control over their personal data.
All data transmitted between your device and lv9's servers is protected by industry-leading 256-bit SSL encryption. Your information never travels without protection.
You have the right to access, correct, or request deletion of your personal data at any time. lv9 gives members full control over their own information.
Lv9 will never sell, rent, or transfer your personal data to third parties for marketing or commercial purposes without your prior explicit consent.
All data handling practices at lv9 comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all currently applicable related regulations.
Member personal data is stored on servers protected by multi-layer firewalls, intrusion detection systems, and regularly encrypted backups.
In the event of any data breach affecting your account, lv9 is committed to notifying you within 72 hours of the incident being detected.
As an online casino platform operating in Malaysia, lv9 needs to collect certain personal information from members to ensure the service runs smoothly, securely, and in compliance with applicable legal requirements. We collect only what is genuinely necessary and nothing more.
The information we collect falls into three main categories:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | KYC account verification, legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, security notifications |
| Financial Data | Bank account details, transaction records | Deposit and withdrawal processing |
| Usage Data | IP address, device type, gameplay activity records | Account security, platform improvements |
| Document Data | MyKad copy, passport, proof of address | Mandatory KYC identity verification |
Lv9 will never ask for your bank account password, debit/credit card PIN, or other sensitive details beyond what is required for account verification. If you receive any such request, please report it to lv9 support immediately.
Information is also collected automatically through your use of the lv9 platform — including log data, IP address, browser type and version, pages visited, and session time and duration. This data is used solely to maintain platform security and enhance the user experience.
Every piece of information we collect from you has a clear and lawful purpose. lv9 processes your personal data on a solid legal basis under Malaysia's PDPA, including the fulfilment of contracts, legal obligations, and legitimate interests.
Lv9 does not use your data to make automated decisions that have a legal or significant impact on you without careful human review. Automated profiling for marketing purposes is not carried out without your explicit consent.
Lv9 takes a highly limited and cautious approach to sharing members' personal data. We do not sell your data. Sharing only occurs in specific situations necessary to keep the platform operational and legally compliant.
Lv9 never shares your personal data with advertising companies, data brokers, or any external commercial entities not directly related to the operation of the lv9 platform. Any sharing beyond this scope requires your explicit consent in advance.
The security of your personal data is lv9's highest priority. We continuously invest in security infrastructure and follow industry best practices to ensure your data is always protected from unauthorised access, loss, or damage.
While we take all reasonable steps to protect your data, no system is ever 100% secure. You also play an important role by using strong passwords, not sharing your login credentials, and keeping your device up to date.
The lv9 platform uses cookies and similar tracking technologies to ensure a smooth and personalised gaming experience. Cookies are small text files stored on your device when you browse lv9.pro.
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the lv9 platform and your overall gaming experience. Your login session may not be maintained without the essential cookies required.
As an lv9 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have clear and enforceable rights over your personal data. lv9 is committed to helping you exercise these rights without unnecessary obstacles.
You have the right to obtain a copy of the personal data we hold about you. Requests can be submitted through lv9 support.
If any of your information is inaccurate or outdated, you have the right to request a correction immediately and at no charge.
You may request deletion of your personal data, subject to legal retention obligations binding on lv9.
You may object to the processing of your data for direct marketing purposes at any time and we will honour that request.
You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
You may request a restriction on data processing under certain circumstances, for example while you are disputing the accuracy of that data.
To exercise any of the above rights, please contact the lv9 support team via 24/7 live chat within the platform. lv9 will respond within 30 calendar days from the date the request is received.
Lv9 does not retain your personal data for longer than necessary. Retention periods are determined based on the original purpose of data collection and applicable legal obligations.
Upon expiry of the defined retention period, your personal data will be securely deleted or anonymised in accordance with lv9's established security procedures.
The lv9 platform may contain links to third-party websites such as game provider sites or responsible gambling information resources. Please note that lv9's Privacy Policy applies exclusively to the lv9.pro platform.
Lv9 is not responsible for the privacy practices or content of third-party websites that may be linked from our platform. We encourage you to read the Privacy Policy of each website you visit separately. Clicking on an external link means you are leaving the controlled lv9 environment and accepting responsibility for that visit.
Third-party game providers that partner with lv9 have undergone rigorous security and privacy screening. However, your direct interactions with their platforms are governed by their own separate privacy policies.
Lv9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform service improvements. The latest version will always be published on this page with the update date clearly noted at the top of the document.
For material and significant changes, lv9 will notify you via the email registered to your account or through a prominent notice within the platform at least 14 days before the changes take effect. Your continued use of the lv9 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy page periodically to stay informed about how lv9 protects your personal information. The version history of this document is available upon request through lv9 customer support.
If you have any questions, concerns, or complaints regarding how lv9 handles your personal data, we strongly encourage you to contact us directly. The lv9 Data Protection Team is always ready to assist you.
If you believe lv9 has failed to address your privacy concerns satisfactorily, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body under applicable Malaysian law.
Lv9 is proud to be one of Malaysia's most transparent online casino platforms when it comes to data privacy. Our commitment goes beyond documentation — it is embedded in every product and operational decision we make every day.
Join hundreds of thousands of lv9 members in Malaysia enjoying the best online casino experience with robust and transparent personal data protection. Register now and feel the difference.