Platform Terms and Conditions of Use lv9

By accessing, registering for or using any part of the lv9 platform at lv9.pro, you agree to be bound by all terms and conditions set out in this document. If you do not agree with any provision herein, please stop using the lv9 platform immediately.

In this document, "lv9", "we" or "Platform" refers to the company operating lv9.pro and all services offered. "Member", "you" or "user" refers to any individual who has registered and is using the lv9 platform. "Services" encompasses all games, betting, promotions, customer support and other functions available at lv9.pro.

These Terms and Conditions form a legally binding agreement between you and lv9. This document is to be read together with lv9's Privacy Policy and Responsible Gaming Policy, both of which form part of your overall agreement with us.

Lv9 account registration is open to all individuals who meet the following requirements. lv9 reserves the right to reject or cancel any registration application without providing a reason.

• Applicants must be at least 18 years of age on the date of registration. lv9 does not permit the use of the platform by underage individuals under any circumstances.
• Each individual is only permitted to hold one active lv9 account. Registering multiple accounts using the same name, identity document, IP address, or payment method is strictly prohibited.
• All information provided during registration must be accurate, truthful, and up to date. False or misleading information may result in account closure and forfeiture of all balances.
• A KYC (Know Your Customer) process is required before the first withdrawal is processed. Accepted documents include a valid MyKad, passport, or Malaysian driving licence.
• Proof of address such as a recent utility bill or bank statement may be requested during the verification process to ensure the security of your account.

You are fully responsible for maintaining the security of your lv9 account username and password. Do not share your login credentials with anyone. lv9 will not be held liable for any losses resulting from unauthorised access due to your own negligence.

Lv9 offers a wide range of payment methods that make it easy for Malaysian members to deposit and withdraw in Malaysian Ringgit (MYR) with no hidden currency conversion fees.

• The minimum deposit at lv9 is MYR 10 for all available payment methods, including FPX online banking, e-wallets and other local payment options.
• All deposits are processed automatically and credited to your lv9 account within seconds. If a deposit is not received within 10 minutes, please contact lv9 customer support.
• The minimum withdrawal is MYR 30, processed in under 5 minutes once account verification is complete. Withdrawals may only be made to the same payment method used for your deposit.
• The standard daily withdrawal limit is MYR 50,000 for regular accounts. lv9 VIP members enjoy higher withdrawal limits according to their membership tier.
• lv9 does not accept payments from third parties. All deposits must come from an account registered in the same lv9 member's name.

Deposited funds are non-refundable except in cases of technical failure that renders gameplay impossible or a confirmed system error acknowledged by lv9. Any refund requests will be reviewed within 3–5 business days.

Lv9 offers a variety of bonuses to new and existing members as a token of our appreciation. All bonuses are subject to wagering requirements specified on each individual promotional offer.

• The welcome bonus for new members is credited automatically after the first qualifying deposit. The wagering requirement for the welcome bonus is 15x the bonus amount received.
• Reload bonuses and weekly promotions each carry their own wagering requirements, clearly stated on the lv9 promotions page. Members are encouraged to read the terms of each promotion before claiming.
• Bonus funds cannot be withdrawn directly. They must first be wagered according to the specified requirements before any withdrawal is permitted.
• lv9 reserves the right to void any bonus obtained through illegitimate means, including opening multiple accounts or exploiting system vulnerabilities.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms. Claiming a new bonus will automatically cancel any previous unresolved bonus.

All games available on the lv9 platform — including live casino, sports betting, number wagering, bingo, and other games — are operated using a fair and transparent system.

• lv9 casino games use a Random Number Generator (RNG) verified by independent third-party auditors to ensure every outcome is fully random and cannot be manipulated.
• lv9 Live Casino results are determined by real live dealers in a real-time gaming environment. Recordings of all sessions are retained for dispute resolution purposes.
• Sports betting is settled based on official results from the relevant sporting body. If an event is postponed or cancelled, lv9's bet settlement rules will apply.
• Any winnings obtained as a result of a technical malfunction, software error, or unforeseen exceptional circumstances are subject to review and may be voided by lv9.

If there is a dispute regarding a game result, members may contact the lv9 customer support team within 72 hours of the incident. lv9 will investigate and provide a response within 5 business days.

To ensure a fair and safe gaming experience for all lv9 members, certain conduct is strictly prohibited on this platform. Violation of any of the following rules may result in immediate account closure and forfeiture of all balances.

• Using bots, automated scripts or any other technological means to gain an unfair advantage in lv9 games.
• Exploiting system bugs, software vulnerabilities or errors in game rules to obtain illegitimate wins.
• Opening or operating more than one lv9 account simultaneously or consecutively without written permission from lv9.
• Colluding with other members to manipulate game outcomes or exploit the lv9 bonus system through coordinated action.
• Using a credit card or bank account that does not belong to the member themselves to make deposits or withdrawals.
• Any form of money laundering or illegal financial activity conducted through the lv9 platform.

Lv9 reserves the right to suspend or close any member's account at any time where there is reasonable cause, including but not limited to a breach of these terms, fraudulent activity, or at the member's own request.

• Members may close their own account at any time by contacting lv9 customer support. Any valid balance in the account will be returned after the review is completed.
• Accounts suspended due to incomplete KYC verification will be reinstated once the required documents are received and verified.
• Accounts closed due to a terms violation are not eligible to recover any outstanding bonus balance. Only valid cash deposit balances will be returned.
• lv9 will notify members via their registered email in the event of an account suspension or closure initiated by lv9, except in cases of suspected fraud.

Lv9 believes gambling should be a source of entertainment, not stress. We provide a variety of tools to help members play within their means.

• Daily, weekly and monthly deposit limits can be set by members themselves through lv9 account settings. These limits take effect immediately upon being set.
• The self-exclusion feature allows members to temporarily pause betting activity without fully closing their account. Pause periods range from 24 hours to 6 months.
• The self-exclusion program allows members who feel that gambling is beginning to negatively impact their lives to permanently close their account.
• lv9 does not permit members who are within a self-exclusion period to open a new account. Exclusion records are retained permanently in our system.

Lv9 strives to ensure the platform operates smoothly and without interruption at all times. However, there are certain limitations to lv9's liability that all members should be aware of.

• lv9 is not liable for any indirect losses, loss of profits, loss of data, or consequential damages arising from the use of or inability to use the lv9 platform.
• In the event of unforeseen technical disruptions such as server failures, third-party internet outages or force majeure, lv9 bears no liability for interrupted gameplay.
• lv9's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the incident giving rise to the claim.
• lv9 does not guarantee that the platform will always be free from errors or interruptions, but we are committed to resolving any technical issues in the shortest possible time.

Lv9 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately upon publication at lv9.pro.

• Members will be notified of significant changes to these terms via in-platform notifications or registered email at least 7 days before the changes take effect.
• Continued use of the lv9 platform after any changes to the terms will be considered your acceptance of the updated terms.
• These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved through negotiation will be referred to binding arbitration.

If you have any questions regarding these Terms and Conditions, the lv9 customer support team is available to assist you via live chat on the platform 24 hours a day, 7 days a week in Bahasa Malaysia.